FAQ

How Do I Cancel An Order?

We can only process order cancellations within 12 hours of placement. After this window, your order will likely have entered the processing, fulfillment, or shipping stage—at which point we can no longer modify or cancel it. We apologize for any inconvenience, but our commitment to fast, efficient service means we prioritize getting your order ready for delivery as quickly as possible.

When Will My Order Ship?

Orders are typically processed and dispatched within 3 business days of your purchase. You’ll receive a shipping confirmation email with details once your order leaves our fulfillment center.

How Long Does Shipping Take?

Shipping times vary by destination, as we ship worldwide from multiple fulfillment centers to optimize delivery. The average delivery time is 7–20 business days (excluding weekends and holidays). A tracking number will be provided and updated within 3–7 days after your order ships—you can use this to monitor your package’s progress.

Is My Information Secure on This Site?

Absolutely. We use industry-leading encryption technology and security protocols to protect your personal and payment information. For full details on how we safeguard your data, please review our [Privacy Policy](link to privacy policy).

How Do I Check If a Dress Is Available?

Dress availability changes in real time (often minute-by-minute), so we can confirm stock only after you place your order. Once your order is submitted, we’ll either:

1.              Retrieve the dress directly from our in-stock inventory, or

2.              Our team will contact the designer to fulfill your order.

We’ll reach out to you as soon as possible to confirm availability and share an estimated delivery timeline for your dress.