Return & Exchange

30 Days Easy Return/Exchange

⭐ Returns & Exchanges ⭐

We maintain strict quality control standards to ensure every product arrives in perfect condition. However, returns or exchanges may occasionally be necessary.

We recommend inspecting your package immediately upon delivery. If you receive a damaged, missing, or incorrect item, please contact our customer service team right away so we can resolve the issue promptly.

Return & Exchange Guidelines


To ensure a smooth and simple return or exchange process, please follow these guidelines:

  1. Contact us first

    Please reach out to our customer service team within 30 days of receiving your order to obtain a return/exchange authorization and the official return address. Returns without prior authorization will not be accepted.

  2. Eligibility

    Returns are only accepted for items with verified quality issues.

    Please note that slight variations in color and size may occur and are considered normal.

  3. Condition of returned items

    All returned products must be in original, unused, and unwashed condition, with original tags attached and protective hygiene liners intact.

    Items showing signs of wear, makeup, deodorant, perfume, or stains will be refused.

  4. Return shipping

    Please return your package via your local post office to avoid additional customs fees.

    Include your completed return/exchange form inside the package.

    The customer is responsible for any loss or damage during return transit, so please keep your tracking number for reference.

    We do not accept C.O.D. returns.

  5. Processing returns

    Once we receive and inspect your returned package, we will send you a confirmation email.

    Your exchange or refund will be processed within 7 business days.


EU Buyers


EU customers’ return rights are handled in full compliance with applicable EU consumer protection laws.

For return instructions and the official return address, please contact our Customer Service at:

petalson@onlineservice.vip

Please do not return items to the address shown on the website or shipping label.